Newsflash

Melbourne, Australia (PRWEB) October 24, 2007 -- One in two Australians no longer wants to deal directly with a bank for their mortgage, according to a research just released by Global Reviews (www.globalreviews.com).

 

 

 

As the market for mortgages has become more competitive, finding the best product has become a time-consuming and confusing process. The research reveals that consumers have responded by turning to mortgage brokers. 57% of people preferred a broker because they could get a comparison of different mortgages without spending time doing research.

 

Mortgage brokers were also seen as more focused on consumer needs. Worryingly for banks, just 15% of respondents said that banks understood their mortgage needs, whilst more than twice that number - 33% - felt this way about mortgage brokers.

 

According to Barbara Kallis, Research Director at Global Reviews, much of this sentiment can be traced to the type of interaction that many brokers provide.

 

"When a customer visits a mortgage broker they feel a sense of understanding - the right questions are often asked by the broker, who then makes a specific recommendation. Our research has found this needs-based experience is often missing in bank branches," she said.

 

The news isn't all bad for banks, though, with banking relationships still playing a vital role. Approximately two thirds of respondents said they took out a mortgage with their bank because of an existing relationship.

 

On the question of how to get the lowest mortgage rate, consumers have mixed opinions. 25% of people went to brokers to "get a better deal" by avoiding the banks, whilst 25% went to banks to deal directly in order to get a lower rate.

 

The internet has now become a vital part of researching and selecting a mortgage. 65% of people with a mortgage had visited a website to conduct research, with the vast majority visiting a bank's site at some point in the process. In contrast, just 37% of people visited a mortgage broker website. Applying in person at a branch is still the most popular way of taking out a mortgage - and the most preferred.

 

About Global Reviews

 

Global Reviews helps clients improve their business performance by measuring and improving customer experience. With offices in Australia and the UK, financial services clients include: NAB, ANZ, HSBC, Citibank, Westpac, Wizard, GE, ING Direct, Aussie, Lloyds, Suncorp, and others. Global Reviews Benchmarks customer experience across key communication channels including online, contact centre and branch network. More information can be obtained from www.globalreviews.com

 

This research, the "Mortgages Industry Monitor 2007", was conducted online by Global Reviews and involved surveying over 1,000 Australians.

 

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Home arrow News arrow Latest arrow Kaupthing Bank's Results for the First Nine Months of 2007
Kaupthing Bank's Results for the First Nine Months of 2007 PDF Print E-mail
Written by Administrator   
Wednesday, 07 July 2004
(PRWEB) October 27, 2007 -- Kaupthing Bank reports net earnings of ISK 60.2 billion (EUR 683 million).

 

* Shareholders' net earnings for the first nine months of ISK 60.2 billion, increasing by 31.3% compared with the same period in 2006. Earnings decreased, however, by 10.5% between periods taking into account the one-off after-tax profit of ISK 21.4 billion related to Exista in the third quarter of 2006

* Shareholders' net earnings in the third quarter of ISK 14.4 billion, increasing by 3.0% from the third quarter of 2006. Earnings decreased, however, by 59.3% between periods taking into account the one-off after-tax profit of ISK 21.4 billion related to Exista in the third quarter of 2006

* Return on equity for the first nine months of 27.5% on an annualised basis. Earnings per share of ISK 82.6

* Net interest income in the third quarter up by 59.7% YoY to ISK 20.3 billion

* Net fee and commission income in the third quarter grew by 75.2% YoY to ISK 13.4 billion

* Financial loss in Treasury of ISK 6.9 billion in the third quarter, primarily due to the decrease in the fair value of derivative contracts, bonds and asset-backed securities

- Total assets of ISK 4,889.9 billion (EUR 55.6 billion) at the end of September 2007, increasing by 27.7% at a fixed exchange rate from the beginning of the year and by 20.6% in ISK

* On 15 August 2007 the Bank signed an agreement to acquire the Dutch bank NIBC for EUR 3 billion, expected to complete by the end of the year

* The board of directors will seek approval at a shareholders' meeting to issue new shares in the Bank and to sell them in a pre-emptive rights issue during the fourth quarter 2007

* The board of directors plans to change the Bank's functional currency into the euro as of January 2008, in accordance with IFRS

* The board of directors will propose at the shareholders' meeting that the Bank's shares be redenominated in euros

 

Hreidar Már Sigurdsson, CEO

"Kaupthing's activities have been characterised by robust growth and we continued to strengthen our position in the third quarter. Trends in interest income and fee and commission income are most encouraging; interest income was up 60%, while fee and commission income grew by 75% in the third quarter compared with the same period last year. The international financial markets experienced considerable unrest during the quarter, but it is good to see that our strategy of risk diversification enabled us to achieve 19% return on equity during the quarter. The Bank is performing well and results were particularly strong in corporate banking and investment banking. I believe that 2007 will prove to be another excellent year for Kaupthing Bank."

 

 

 

Further information

For further information on the results please contact Jónas Sigurgeirsson, Chief Communications Officer on 354 444 6112 or Ólöf Hildur Pálsdóttir, Deputy Head of Investor Relations, on 354 444 6569 ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ). Information on Kaupthing Bank is also available on the Bank's website www.kaupthing.com.

 

About Kaupthing Bank

Kaupthing Bank (http://www.kaupthing.com) offers comprehensive commercial and investment banking services to individuals, companies and institutional investors. The Bank is a leading player in all the main areas of the Icelandic financial market, and in addition to Iceland, the Bank's key markets are Denmark and the United Kingdom. The Bank focuses on the growth and development of its international activities and aims to be one of the leading investment banks in northern Europe.

 

Kaupthing Bank operates in twelve countries with its headquarters located in Reykjavík. The Bank's main subsidiaries are FIH Erhvervsbank in Denmark, Kaupthing Singer & Friedlander in the United Kingdom, Kaupthing Bank Sverige, Kaupthing Bank Luxembourg, Kaupthing Bank Oyj in Finland, Norvestia Oyj in Finland, Kaupthing New York, Kaupthing Asset Management in Switzerland and Kaupthing Norge in Norway. The Bank also has activities in the United Arab Emirates (Dubai) and Qatar and operates a branch in the Faroe Islands. As of 30 September 2007 the number of full-time equivalent positions was 3,190 at Kaupthing Bank and its subsidiaries.

 

For further information about Kaupthing Bank visit our website, www.kaupthing.com

 

Press Release Q3 2007 (pdf)

Consolidated Interim Financial Statements (pdf) (http://hugin.info/133944/R/1163143/226523.pdf)

 

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Last Updated ( Monday, 21 January 2008 )
 
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